FAQ and Shop Policy

Where are you guys located?

We are based in NYC✳

Shipping

Our products are mainly made-to-order and usually take 7-14 days to assemble.

One-of-a-kind products will be shipped within a week after purchase.

FREE USA SHIPPING for orders over $85

FREE INTERNATIONAL SHIPPING for orders over $100

Responsibility for Shipping and Delivery

Once your order leaves our premises and is transferred to the chosen shipping carrier, the responsibility for the package's safe and timely delivery shifts to the carrier. This includes all aspects of transportation, handling, and delivery to your specified address.

Return policy

Every purchase is a final sale, unless the product arrived damaged, which you can contact us at shop.crackcouture@gmail.com.

How to care for our jewelry?

Our products exhibit water-resistant properties rather than being fully waterproof. To ensure their extended lifespan, we kindly advise minimizing exposure to water, as prolonged moisture contact may contribute to gradual wear. It is worth noting that occasional instances of flexibility or pliability may arise, often as a result of elevated temperatures or moisture exposure. However, rest assured that these items will naturally regain their original firmness once situated within a standard room-temperature setting.